Refund policy

30 DAY SATISFACTION GUARANTEE

LuvModern wants you to be completely satisfied with every item that you purchase from us and are committed to your satisfaction If for any reason you aren’t completely satisfied with your purchase, we offer a 30-day return policy on all orders. You can initiate a return up to 30 days from the date of delivery.

LuvModern will be happy to process a return for you with no restocking fees, contingent upon the following.

To start your return, please email cs@luvmodern.com with your order number and our team will provide all of the details for initiating a return.
Items must be unused and un-assembled, in their original condition, and in their original packaging.
Unless otherwise specified by LuvModern, all returns must be returned via the original shipping method through which the order arrived (FedEx, UPS, Freight etc.). Detailed shipping instructions will be provided by LuvModern.
The return must be post-marked within 30 days of receiving the item
Kindly ship with a carrier that provides tracking numbers, and request insurance to ensure safe return
For items offered with free shipping, outbound shipping fees will be deducted from your final refund.
SHIPPING FEES ON RETURNS: Shipping costs incurred by LuvModern are non-refundable
The customer is responsible to ship the item(s) and any fees/costs associated with the return shipment.
Please allow 3-5 business days after your order has been received for processing. You will be refunded the full purchase price, including tax, less shipping

Cancelations

If an order is cancelled after the order has been processed and shipped, customers are responsible for inbound and outbound shipping charges.

Damages and issues

LuvModern is proud of our quality and craftsmanship. In the rare event that your item arrives damaged, the customer’s responsibility to thoroughly visually inspect the merchandise before signing (BOL) delivery paperwork. Your signature on the Delivery paperwork is your acknowledgment that your merchandise delivered in good condition. Any damage must be noted on the delivery paperwork (“DAMAGED”). All boxes must be retained and all claims must be filed with pictures and description of the damage to our customer service department within 24 hours of the delivery time. Please Note: Driver can not leave without your signature so take you time to inspect. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write: “TRUCK DRIVER REFUSED TO WAIT” and “DAMAGED UPON ARRIVAL” on the delivery paperwork. If the packaging is damaged in transit and the delivery is signed for as clear delivery without any note of damage, claims will be denied. Please be sure to note any and all damages, inspect the item before signing for clear delivery to avoid claim denial. Note on the Delivery paperwork enables us to file claim with the Delivery Company, get compensation for the damaged product and replace damaged product to our customers without additional charge. If the Delivery Receipt is clean (signed without damage note) customer will have to file claim directly with the Delivery Company. All noted damaged or defective items will be replaced or repaired at no cost to the customer, however if replacement or repair is not desired, standard return policy will apply.

Exceptions / non-returnable items
Certain types of items cannot be returned; custom orders (such as special orders). We also do not accept returns for clearance sale items and liquidation sale items. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.