Q. How long will it take to receive my order?
A. Typically, orders are processed and shipped in 1-3 business day. We have west coast warehouse and once the order is shipped, the delivery times for small parcel orders (FedEx/UPS) are delivered in 3-5 days. Larger items that need to ship with specialized carriers and usually take 1-2 weeks.
Need it quicker? Just let us know HOW quick, and we will explore any available options to expedite your order.
Q. Do you have items in stock for immediate delivery?
Most items are in stock in our San Bernardino, CA warehouse and ready to ship! However if we are out of stock, we will notify you the estimated ship date.
Q. Will I be charged for the full total when I place my order, or when it ships?
A. Funds will be held when you place your order, and fully charged only when your items ship.
Q. What payment methods do you accept?
A. We accept all major credit cards (Amex, Visa, Mastercard & Discover) for domestic and Canadian orders, and offer alternative checkout options including Paypal.
Q. Where are you located?
A. Our warehouse is located at 370 S I St, San Bernardino, CA 92410.
Q. What kind of warranty do you offer?
A. We stand by our quality, and every item LuvModern offers is backed by (1) year warranty against manufacturing defects. This warranty does not include damages related to or created by the mishandling or misuse of a product.
Q. Do you charge sales tax?
A. Sales tax is charged to California residents only.
Q. How do I check the status of my order?
A. Your order status can be found under My Account.
Q. Can I place the order over the phone?
A. Yes, sure! Feel free to contact one of our sales specialists at 800-507-0203 (Mon-Fri, 9am-6pm, Pacific Time).
Q. I need to change my order, can I still do that?
A. You may change or cancel your order anytime before your items ship. Please call us at 800-507-0203 or email firstname.lastname@example.org