30 DAY SATISFACTION GUARANTEE
- To start your return, please email firstname.lastname@example.org with your order number and our team will provide all of the details for initiating a return.
- Items must be unused and un-assembled, in their original condition, and in their original packaging.
- We are unable to accept returns without the original packaging at this time.
- Unless otherwise specified by LuvModern, all returns must be returned via the original shipping method through which the order arrived (FedEx, UPS, Freight etc.). Detailed shipping instructions will be provided by LuvModern.
- The return must be post-marked within 30 days of receiving the item.
- Kindly ship with a carrier that provides tracking numbers, and request insurance to ensure safe return
- SHIPPING FEES ON RETURNS: For items offered with free shipping, outbound shipping fees will be deducted from your final refund. No restocking fee.
- The customer is responsible to ship the item(s) and any fees/costs associated with the return shipment.
- IF YOU CHOOSE TO RETURN WITH OUR CARRIER: We will refund you in full minus the actual outbound and inbound shipping cost. No restocking fees.
If an order is cancelled after the order has been processed and shipped, customers are responsible for inbound and outbound shipping charges.
Damages and issues
LuvModern is proud of our quality and craftsmanship. In the rare event that your item arrives damaged, the customer’s responsibility to thoroughly visually inspect the merchandise before signing (BOL) delivery paperwork. Your signature on the Delivery paperwork is your acknowledgment that your merchandise delivered in good condition. Any damage must be noted on the delivery paperwork (“DAMAGED”). All boxes must be retained and all claims must be filed with pictures and description of the damage to our customer service department within 24 hours of the delivery time. Please Note: Driver can not leave without your signature so take you time to inspect. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write: “TRUCK DRIVER REFUSED TO WAIT” and “DAMAGED UPON ARRIVAL” on the delivery paperwork. If the packaging is damaged in transit and the delivery is signed for as clear delivery without any note of damage, claims will be denied. Please be sure to note any and all damages, inspect the item before signing for clear delivery to avoid claim denial. Note on the Delivery paperwork enables us to file claim with the Delivery Company, get compensation for the damaged product and replace damaged product to our customers without additional charge. If the Delivery Receipt is clean (signed without damage note) customer will have to file claim directly with the Delivery Company. All noted damaged or defective items will be replaced or repaired at no cost to the customer, however if replacement or repair is not desired, standard return policy will apply.
Exceptions / non-returnable items
Certain types of items cannot be returned; custom orders (such as special orders). We also do not accept returns for clearance sale items and liquidation sale items. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Incorrect or Defective Purchase
Every item we offer is backed by at least a one-year warranty and is built to stand the test of time. If you spot a defect or feel like your piece doesn't function as intended or incorrect item received, please contact us as soon as possible and provide photos and/or video demonstrating as well as a detailed description of the issue. We provide a remedy or full replacement at no charge. If you are not interested in a remedy for the defective item you received, you can return the item under our standard return policy.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 - 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.